Domus is a tech company partnering with big 10 furniture stores in the US to create a platform for interior selling.
With the goal is to enhance customers' buying experience, they want their mobile app to be more innovative with new technology like Augmented Reality (AR); not only making it easy to use but also attracting more customers.
*This is a fictional project for UX Academy at Designlab.
YEAR / DURATION
Apr 2021 / 80 hours
Product Designer - Research, Visual & Interaction Design, Prototype & Usability Testing
Figma, Photoshop, Zoom
A lot of businesses are trying to embed the technologies like augmented reality (AR) and virtual reality (VR) somehow the user experience is not quite there. There are other augmented reality apps in the market and Domus is not the first at developing an AR furniture app. However, they aim to do it better.
Learn about the industry and users by conducting research, including secondary research, competitive analysis and interview.
Synthesize the findings from research to define the problems with persona, empathy map, project goals and roadmaps.
Brainstorm and sketch ideas. In this stage, we start from sketching to hi-fi wireframing and define our brand identity.
Build a ready-to-use hi-fi prototype with Figma to make it easier to view.
Conduct usability testing to get key insights. Learn from the testing and revise the design.
At the very beginning of every project, the first thing I would do is to look for the resources related to the design I'm about to do. For some people, googling is not research. But in this case, for web/ app design, Google is my best friend. I can access all the information about customers, from reviews to market trends. Therefore, my research usually starts from doing secondary research on the internet.
Secondary research, competitive analysis, and interview.
I searched for the US furniture market including the market in 2020; furniture and home furnishings sales. Since this app focuses on bringing customers the try-before-you-buy experience, I also looked for Augmented reality (AR) in business, its benefits in business as well as customer expectation on AR.
I conducted interviews with 3 millennials as they are my target demographics. A brief interview with 6 questions related to their experiences of buying furniture online/offline, as well as their thoughts on augmented reality technology. During my interview, I realize the problems they have are the same: People like AR, somehow is not useful because it doesn't look true.
The research has shown that millennials, the target demographic, are at the core of many retailers’ growth strategies. This age group is often characterized as individualistic and wanting to differentiate themselves from their peers. At the same time, millennials are very active social media users, highly adept at using technology, and naturally more trusting of online sources, and more comfortable making purchases on their digital devices than older generations are. Because millennials are delaying homeownership, they often look for smaller, multifunctional, and affordable furniture that fits into their dynamic and urban lifestyles. They are also more influenced by product offerings that are marketed as ethical, sustainable, and environmentally friendly.
To define the project goals, we have to define the business, user, and tech goals.
In this step, we define the features and its priority.
This IA journey is specifically made for finding a drawer unit and can be applied to other categories depending on how many sub-categories we have for certain products. In this case, users can look for a drawer unit in two ways: one is directly using the Categories tab on the home page to narrow down their search or using the Search tool; the other way is through using the AR feature, which also leads to Categories.
For login/sign up, users can access their account via the Profile button on the home page or they will have these options on a different screen once they want to add items to the list. But this is still optional. They can add items to the list with/ without signing in. The app will remind them that if they don't log in, their list and search history will disappear once they quit the app.
These two task flows below describe 2 possible scenarios: one is when user is new to the app and they are curious about the AR feature; the other scenario is when user already had in mind what they want to buy so the journey might be different.
After having the information structure done, it's time to sketch and visualize how I want the app to look like.
I designed the logo symbol and wordmark to use for different cases. For this project, I prefer shades of black because black is a formal, elegant, and prestigious color.
I conducted the usability testing with 3 participants via a Zoom call using my Figma prototype. 3 participants, age from 20-30 years old, never/ rarely had experience with the apps using AR technology.
After taking consideration, I decided to make a revision as said in the opportunities.
I made an assumption too early that using all-black shades in my design would give it a minimal, elegant look. But it turned out a user was not able to see the CTA button in the first 5-10 seconds. I've learned to look for more solutions in my design and receive constant feedback from users. It can never be perfect, but I always strive to find a new approach for it.